Frequently Asked Questions
Still got questions? Don't sweat it!
The Studio
How early should I arrive to class?
What do I need for class?
Are grip socks required?
Do you have changing rooms, lockers and showers?
How big are your classes?
What is the difference between R3FORM and R3FRESH?
Do you offer trial classes?
How far in advance can I book a class?
Can I bring a mobile phone into class?
Do you have parking?
Memberships & Packs
How do I buy a class, pack or membership?
What type of memberships and packs do you have?
What are the terms of your monthly membership?
Can I cancel my membership?
Can I freeze my membership?
How do I book a guest with my monthly membership guest pass?
Why can't I book my guest into a class?
How do the class packs work?
Can I gift a class, pack or membership to someone?
First Visit
What classes do you recommend for beginners?
Do you offer beginner classes?
Do I need an induction before attending class?
How does the waitlist work?
Any tips for the waitlist?
General Policies
Where I can find your Terms & Conditions?
What is the minimum age for classes and beauty treatments?
Can I bring my kids or pets with me?
Can I attend classes during pregnancy?
Can I park my bicyle or scooter indoors?
R3FORM & Momence Apps
Do you have an app?
Why do I get the "You do not have access. Please contact your host." when trying to book a class?
Who do I contact for help using the app?
How do I reset my password?
How do I cancel my guests booking?
Why can't I see my guests booking on my account?
Can I use the app while travelling abroad?
Further Questions
Do you have gift cards?
What is the best way to contact you?
Can I book the space for a private event or class?
Do you offer corporate wellness services?
Frequently Asked Questions
Still got questions? Don't sweat it!
The Studio
How early should I arrive to class?
What do I need for class?
Are grip socks required?
Do you have changing rooms, lockers and showers?
How big are your classes?
What is the difference between R3FORM and R3FRESH?
Do you offer trial classes?
How far in advance can I book a class?
Can I bring a mobile phone into class?
Do you have parking?
Memberships & Packs
How do I buy a class, pack or membership?
What type of memberships and packs do you have?
What are the terms of your monthly membership?
Can I cancel my membership?
Can I freeze my membership?
How do I book a guest with my monthly membership guest pass?
Why can't I book my guest into a class?
How do the class packs work?
Can I gift a class, pack or membership to someone?
First Visit
What classes do you recommend for beginners?
Do you offer beginner classes?
Do I need an induction before attending class?
How does the waitlist work?
Any tips for the waitlist?
General Policies
Where I can find your Terms & Conditions?
What is the minimum age for classes and beauty treatments?
Can I bring my kids or pets with me?
Can I attend classes during pregnancy?
Can I park my bicyle or scooter indoors?
R3FORM & Momence Apps
Do you have an app?
Why do I get the "You do not have access. Please contact your host." when trying to book a class?
Who do I contact for help using the app?
How do I reset my password?
How do I cancel my guests booking?
Why can't I see my guests booking on my account?
Can I use the app while travelling abroad?
Further Questions
Do you have gift cards?
What is the best way to contact you?
Can I book the space for a private event or class?
Do you offer corporate wellness services?
Frequently Asked Questions
Still got questions? Don't sweat it!
The Studio
How early should I arrive to class?
What do I need for class?
Are grip socks required?
Do you have changing rooms, lockers and showers?
How big are your classes?
What is the difference between R3FORM and R3FRESH?
Do you offer trial classes?
How far in advance can I book a class?
Can I bring a mobile phone into class?
Do you have parking?
Memberships & Packs
How do I buy a class, pack or membership?
What type of memberships and packs do you have?
What are the terms of your monthly membership?
Can I cancel my membership?
Can I freeze my membership?
How do I book a guest with my monthly membership guest pass?
Why can't I book my guest into a class?
How do the class packs work?
Can I gift a class, pack or membership to someone?
First Visit
What classes do you recommend for beginners?
Do you offer beginner classes?
Do I need an induction before attending class?
How does the waitlist work?
Any tips for the waitlist?
General Policies
Where I can find your Terms & Conditions?
What is the minimum age for classes and beauty treatments?
Can I bring my kids or pets with me?
Can I attend classes during pregnancy?
Can I park my bicyle or scooter indoors?
R3FORM & Momence Apps
Do you have an app?
Why do I get the "You do not have access. Please contact your host." when trying to book a class?
Who do I contact for help using the app?
How do I reset my password?
How do I cancel my guests booking?
Why can't I see my guests booking on my account?
Can I use the app while travelling abroad?
Further Questions
Do you have gift cards?
What is the best way to contact you?
Can I book the space for a private event or class?
Do you offer corporate wellness services?
