Terms & Conditions

R3FORM & R3VIVE Terms and conditions and policies may be changed from time to time. Please check these regularly for any updates.

R3FORM
By booking classes at R3FORM you agree to our terms and conditions, and policies, and accept our liability waiver.

Classes are open to everyone aged 16 years and over.  Under 16s are not permitted on the premises. Spectators are not permitted in the studios. Please leave your pets at home and refrain from leaving them in your car during classes.

Please arrive 10-15 minutes before your classes; late arrivals (more than 5 minutes) may not be admitted.

For your safety and comfort when participating in a Reformer workout, you are required to wear gloves and grippy Yoga/Pilates socks at all times. If you do not have grip socks, you will need to buy a pair at the start of class. Grippy gloves are strongly recommended.

Personal Belongings that are brought onto the premises, teaching space or parking areas are left at your own risk. R3FORM does not accept liability for any loss or damage whatsoever to such items.

R3FORM reserves the right to withdraw, suspend or refuse service to anyone whose conduct is, or may be deemed to be in our reasonable opinion, injurious to the character of the studio, to other customers, or amounts to a breach of terms and conditions. Persons exhibiting abusive or threatening behaviour, and language of a profane or discriminatory nature will not be tolerated by R3FORM. Such persons will be asked to leave the premises immediately and, in this instance, no refunds will be given. R3FORM reserves the right to place a ban on future entry for persons guilty of what we consider inappropriate behaviour as outlined above.

R3FORM reserves to make alterations to the type of facilities and services provided, without notice and in its absolute discretion and shall not be liable for any loss occasioned by such alterations.

Mobile phones, cameras and recording devices
Mobile phones must be switched off or on silent to avoid disruption to the class. Please store your devices with the rest of your personal belongings.

Filming and photography are not permitted while classes are in progress; some permissions may be granted and must include consent from instructors and all class participants who may be seen on camera/video.

Filming an entire class is strictly prohibited.

Videos and pictures can be taken before and after classes only with the consent of anyone in view (including any instructors, staff or members in the background or seen in the mirrors).

Videos and photos of classes cannot be posted to social media or other public forums and platforms without consent from instructors, class participants, staff or anyone in view. 

Class booking
– R3FORM Monthly and R3FORM annual members get priority class booking and can book classes up to 14 days in advance. Excludes R3VIVE Massage Club members – see R3VIVE terms below.
– Pack holders can book classes up to 10 days in advance.

Late cancellation and No-show policies
All classes must be cancelled through the website or App.
These policies apply to all members, pack holders, and guests as follows:

Late cancellation
– A fee of £10 will be charged for any member cancellations of less than 12 hours.
– Class Packs, Drop-in classes, guest passes will simply be lost.

No show
– A fee of £15 will be charged to members who haven’t cancelled and do not attend the reserved class.
– Class Packs, Drop-in and guest pass classes will simply be lost.

Memberships & Class Packs

Monthly Memberships
R3FORM COLLECTIVE Unlimited Memberships can be used at all three (3) locations: Castor, Eddington and Marleigh
Monthly Unlimited Marleigh can be used only at Castor & Marleigh.
Monthly Unlimited Castor can be used only at Castor

Guest passes can be used at the same location(s) as the member’s membership.
Monthly memberships are not shareable or transferable.

Class packs, drop-in passes, and guest passes

Castor
R3FORM & R3FRESH class packs can be used only at Castor.

Eddington & Marleigh
R3FORM & R3FRESH class packs can be used at all three* (3) locations: Castor, Eddington and Marleigh.

*Note: If you have a Cambridge Class pack you can use it at all three (3) locations until 31 August, 2025. From 1 September, any remaining class credits from Cambridge Packs will be valid for use only at Marleigh.

All Packs
Class packs are valid for the allocated number of classes and for a limited time only as follows:

– Packs of 10 or more classes are valid for six (6) months only.
– Packs of 5-9 classes are valid for three (3) months only.
– Packs of 2-4 classes are valid for two (2) weeks only.

Any class pass(es) not used within the validity period will be lost.
Packs are not shareable, transferable, or extendable. Packs are non-refundable after first use.
Drop-in passes and guest passes are valid for one (1) month only.
Late cancellation & no-show policies (see above) apply to class packs, drop-in classes and guest passes.

R3FRESH packs and drop-ins are valid only R3FRESH studio classes (excludes all Reformer classes).
R3FORM packs and drop-ins are valid for both R3FRESH & R3FORM studio classes.

Membership Freeze
Monthly memberships can be frozen for a fee of £30 per month.  To request to freeze, send us the dates by R3FORM app message or email.
Note that while the membership is frozen, member privileges, such as priority booking, are also suspended until the date the membership resumes.

Promotional Offers
All promotional offers are subject to these terms and conditions and/or the terms & conditions specified directly in the offer details or in any marketing communications (including all digital and printed materials, radio and television). Note: Member late cancellation and no-show policy applies to any ‘unlimited’ promotional offers.

Agreement terms are subject to change without prior notice.

R3VIVE

Treatments are available to over 16s only. Under 16s are not permitted on the premises.
Massages are not suitable during pregnancy.

Cancellation Policy
We operate a 24-hour cancellation policy. Note that this policy also includes requests to reschedule and/or change appointments.

If you cancel at least 24 hours prior to the time of your appointment you will not be charged.
If you cancel less than 24 hours prior to the time of your appointment will incur a 100% charge of the total treatment price and will be charged to the card you made the booking with.

Late arrivals
Please arrive 5 minutes before your appointment time. Late arrivals will forfeit their treatment time or the appointment all together. 100% charge of the treatment price will be charged.

R3VIVE Cambridge Massage Club Membership 

The monthly membership, payable in advance, includes one 55-minute massage session per month. Each month, members are entitled to attend 1 (one) free R3FORM or R3FRESH class credit, subject to availability and class terms and conditions outlined above and below.

Minimum Commitment: A minimum commitment of 3 months is required upon joining the R3VIVE Massage Club.  After this period, the membership will continue on a rolling basis unless cancelled in accordance with the cancellation policy below.

Termination of Membership: Members may cancel their membership after the initial 3-month commitment with at least 30 days’ written notice. No refunds will be provided for partial months.

Appointment/Treatment Cancellation Policy: A 24-hour cancellation policy applies to all massage bookings. If a session is not cancelled with at least 24 hours’ notice, the session will be considered used and cannot be rescheduled or refunded.

Missed Sessions: You are allowed to bank one missed session per month, but only with prior agreement from the manager. This banked session must be used in the following month and cannot be carried over any further.

Freezing Membership: Members may freeze their membership for a fee of £20 per month. The freezing period can be arranged in advance and will pause the membership, allowing it to resume after the freeze.

Note that while the membership is frozen, member privileges such as booking priority,  are also suspended until the date the membership resumes.

Complimentary class credit: 
– Class can be booked up to 10 days in advance using the app; subject to class availability.
– 12-hour late cancellation policy & No show policy apply: class credits will simply be lost.
– Any class credit(s) not used within the R3VIVE Massage Club membership month will be lost. Class credits cannot be banked.
– Class credit can only be used at Marleigh.
– Class credits are not shareable, transferable, or extendable and are non-refundable.

Changes to R3VIVE Cambridge Terms: The club reserves the right to amend the terms and conditions at any time, without prior notice to members.
By joining the R3VIVE Massage Club, you agree to the terms and conditions outlined above.

Agreement terms are subject to change without prior notice.